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Client Service Representative/Skilled

Company: Interim HealthCare
Location: Charlottesville
Posted on: November 15, 2021

Job Description:

General Purpose: To provide continuous improvement of the total quality of the branch/office as it relates to assisting the DHCS (or designee) with the compiling, tabulation and maintenance of data to assure accuracy.Essential Functions:--- Assists the DHCS (or designee) in establishing and monitoring compliance with quality and operations standards.--- Exceptional customer service skills to communicates with patients, referral sources, physician office personnel and co-workers in a professional manner.--- Answers phone lines and transfers calls to appropriate team members.--- Prepares admission packets for patients.--- Ensures proper documentation is available for staff.--- Performs data entry, retrieval, searches; compiles and tabulates data into meaningful reports.--- Opens and routes mail to appropriate recipiences.--- Creates folders for patients, files and maintains medical documentations.--- Participates in CSR on call rotation.--- Assists with marketing and payroll functions, as needed.--- Orders office supplies and necessary paperwork for patient services.--- Ensures all assigned office functions are completed in compliance with federal, state, local laws and regulations as well as all policies, procedures, and standards of Interim HealthCare.--- Promotes agency through education to prospective and existing patients.--- Provides input to management on improving processes and procedures, developing recognition and reward programs, and becoming more cost and time efficient.--- Completes other assignments as requested and assigned.--- May have access to personal health information ("PHI") necessary to fulfill the above duties and responsibilities. Access to use and ability to disclose PHI is further defined by each organization/department. Minimum Education & Experience Requirements:--- Associate Degree, Medical Office Administration Certificate or equivalent.--- One (1) year experience in healthcare or six months medical records experience in a health care setting. Knowledge, Skills & Abilities Required:--- Proven organizational skills and detail orientation.--- Ability to multi-task, work under pressure with changing priorities and short deadlines, and effectively handle a heavy workload.--- Ability to effectively communicate, both orally and in writing, with clinical and non-clinical personnel.--- Proficient in current company software programs.--- Attention to detail.--- Skill to prepare and maintain accurate patient records, files and reports.--- Knowledge of business terminology, accurate spelling, punctuation and grammar. Working Conditions & Physical Effort:--- Work is normally performed in a typical interior/office work environment.--- Ability to work flexible schedule and/or evening hours as needed.--- Ability to sit in front of CPU for long periods of time.--- Physical activity is sedentary and may require occasional lifting or carrying up to 10 lbs

Keywords: Interim HealthCare, Charlottesville , Client Service Representative/Skilled, Sales , Charlottesville, Virginia

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