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Sports Club Member Services Agent (Front Desk)

Company: The Boar's Head
Location: Charlottesville
Posted on: November 21, 2022

Job Description:

The Boar's Head Resort is now hiring friendly Member Services Agents to join our Sports Club front desk team! As a Member Services Agent, you will be responsible for providing information about Sport's Club activities, scheduling racquet sport reservations, selling merchandise, opening and closing registers, and providing security at the Sports Club entrances. If you have customer service experience and a passion for fitness, please apply!

Some essential job functions include, but are not limited to:

  • Meet and greet all members/guests appropriately and according to Forbes Travel Guide Standards and the AAA 4 Diamond Service Expectations.
  • Answer all incoming calls within three rings. Provide appropriate information or direct calls to the appropriate department.
  • Monitor the Pro Shop and attend to all customer questions and inquiries.
  • Process all sales of Pro Shop items and bill all Sports Club court times, services and fees.
  • Schedule all racquet sports reservations according to standards.
  • Monitor cash drawer during entire shift and maintain responsibility for the proper opening/closing of each cash drawer.
  • Responsible for opening/closing The Sports Club.
  • Assist Housekeeping with maintaining cleanliness of Front Desk area.
    In order to be considered, you must meet the following requirements:

    • Exceptional customer service skills with previous customer service experience.
    • Excellent communication skills, both written and verbal.
    • Ability to work additional hours during special events and holidays.
    • Computer knowledge and experience.
      * Proven ability to:
      • Perform job functions with attention to detail, speed and accuracy.
      • Prioritize and organize.
      • Resolve problems calmly, using good judgment.
      • Work independently.
      • Understand customer service needs and solve them proactively.
      • Work effectively with managers and co-workers.
      • Work under stress in a fast-paced environment.
      • CPR/First-Aid training (preferred).
      • Hotel/Resort customer service background (preferred).
      • Experience as a Front Desk Agent (preferred).

Keywords: The Boar's Head, Charlottesville , Sports Club Member Services Agent (Front Desk), Sales , Charlottesville, Virginia

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